Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for AutoReport paid subscriptions. It forms part of our Terms of Service.

1. Billing Cycle

Paid plans renew automatically at the start of each billing period through Paystack, using the payment method on file, until you cancel.

2. Cancelling Your Subscription

You can cancel at any time from your account settings. When you cancel, your subscription remains active for the remainder of the period you already paid for, and will not renew after that. You will not be charged again once cancellation is confirmed.

3. Refunds

Fees already paid are generally non-refundable, including for partial billing periods. We make an exception where a charge resulted from a verifiable error on our part, such as a duplicate charge or a billing system fault. To request a review, contact us within 14 days of the charge with your account email and the date of the charge.

4. What Happens When a Subscription Ends

Once a paid period ends without renewal, your account is moved to the free plan and its usage limits and feature restrictions apply immediately. Report data, templates, and account settings are kept; scheduled reports and other paid-plan features that exceed the free plan's limits will pause until you upgrade again.

5. Downgrading Between Paid Plans

If you move to a lower-priced plan, the change takes effect at the start of your next billing cycle, and the new plan's limits apply from that point. We do not issue partial refunds for the difference in an already-paid period.

6. Failed Payments

If a renewal payment fails, we may retry the charge and will notify you by email. If payment is not resolved within a reasonable grace period, your subscription will lapse and your account will move to the free plan as described in Section 4.

7. Contact

For billing questions or a refund request, contact support@prostackng.com.ng.